Policy Updates
This Privacy Policy applies to users of this website only.
House of Solaura (“Solaura”, “we”, “us”, or “our”) recognizes the importance of maintaining your privacy and is committed to protecting it. This policy describes how we collect, use, share, and safeguard personal information of visitors to our website, www.houseofsolaura.com. By accessing or using the Website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect the following types of personal and non-personal information:
– Contact information: Name, email, mobile number, shipping and billing addresses, and IP address.
– Payment details: We may collect billing names and addresses, but all card-related data is processed securely through our third-party payment gateway. We do not store card details.
– Content you post: Reviews, comments, and content shared on our social media linked to Solaura.
– Demographics: Preferences, interests, and buying behavior which may be collected through voluntary surveys.
– Technical data: Your device type, browser information, referring URLs, time spent on our site, and other analytic metrics.
How We Collect Information
We gather data through multiple channels:
– Directly from you when you register, subscribe, purchase, or contact us.
– Passively using tools such as cookies, Google Analytics, and web beacons.
– From third-party services including social media platforms that you connect with.
How We Use Your Information
Your information may be used for the following purposes:
– To complete and fulfill orders, manage transactions, and send order-related communications.
– To personalize user experience and deliver relevant content and recommendations.
– To improve our Website, services, and customer support.
– To notify you about offers, new product launches, or important service messages.
– To enforce legal obligations and protect our Website from fraud or misuse.
Sharing of Information
We may share your information:
– With third-party vendors assisting in payment processing, shipping, and marketing. Some may be based outside India.
– With partners or successors in case of a merger, acquisition, or sale.
– With law enforcement or government authorities if required by law.
– With your consent, or as disclosed at the time of data collection.
Email & Communication Preferences
You may opt out of marketing emails by contacting us at houseofsolaura@gmail.com. Please allow up to 10 business days for processing. Transactional emails regarding orders will continue to be sent.
Third-party Links
Our Website may contain links to other websites not operated by us. This Privacy Policy does not apply to third-party sites. We recommend reviewing the privacy practices of such sites before sharing your information.
Grievance
In accordance with Information Technology Act 2000 and rules made there under, the address and contact details for Grievances are provided below:
Email: houseofsolaura@gmail.com
Policy Updates
This Privacy Policy was last updated on May 26th 2025. We may update this policy periodically. Significant changes will be notified through the Website. Continued use of the Website implies consent to the updated policy.
Jurisdiction
By using our Website, you agree that any dispute relating to the collection or use of information shall be governed by the laws of India. Jurisdiction for any claims arising under this policy shall lie exclusively with the courts in Chennai, Tamil Nadu.
Delivery & Exchange Policy – House of Solaura
Shipping Within India
We ship across India. Every Solaura garment is made-to-order and handcrafted at our Chennai-based workshop. Upon receiving your order, we begin production which typically takes 10-12 business days. Once completed, your product is delivered.
Standard shipping timelines for domestic orders are 5-6 business days from the date of dispatch.
If you require time-bound or expedited delivery, we strongly recommend contacting us before placing your order. Reach out with your order number and expected delivery date, and we will do our best to accommodate your request at an additional express shipping charge.
All prices displayed on the Website for domestic deliveries are inclusive of applicable taxes.
International Shipping
We ship worldwide. International orders are also made-to-order and require 4-5 business days for production before dispatch.
Delivery timelines for international orders range between 15–20 business days, depending on your location and local customs processing.
Please note that all international shipments are sent on a Delivery Duty Unpaid (DDU) basis. This means the recipient is responsible for paying any import duties, taxes, or local handling charges levied by the destination country. These fees are not included in the product price.
For urgent orders, please contact our team via email at houseofsolaura@gmail.com or WhatsApp (+91 73582 38414) before placing your order to confirm feasibility and shipping options.
Exchange Policy
At Solaura, each piece is custom made, and therefore we do not accept returns under any circumstances.
We only accept exchanges if:
- The product delivered is defective, or
- You received an incorrect item.
To initiate an exchange, you must:
- Email us at houseofsolaura@gmail.com within 7 days of receiving the order.
- Provide a clear and continuous unboxing video that shows the defect or incorrect item at the time of opening.
Without an unboxing video, we will not be able to process any exchange request. Upon approval of your request, we will coordinate with you for the return and dispatch of a replacement item. Exchanges will only be made for the same item or for another item of equal or greater value.
Solaura reserves the right to refuse an exchange if:
- The product has been used or damaged after delivery.
- The original tags and packaging are missing.
- There is no unboxing video provided as evidence.
Please note: Altered, customized, or discounted items are final sale and are not eligible for exchange.
Order Cancellation Policy
Since our products are made to order, we do not accept cancellations once an order has been placed.
In rare cases where we are unable to fulfill an order (due to insufficient materials, quality control failure, or unavailability), we reserve the right to cancel such orders. If that happens, you will receive a full refund to your original payment method within 7–10 business days.
Sale Items
Items purchased at a discounted rate or marked “On Sale” are not eligible for return, refund, or exchange.
Additionally, credit notes issued before a sale period cannot be applied to discounted items during the sale.
Product Quality Disclaimer
At Solaura, we are committed to maintaining the highest standards of craftsmanship. However, due to the nature of natural fabrics and handcrafting, slight variations in color, weave, or finish may occur and are not considered defects.
Our garments are not covered for issues arising from normal wear, stretching, shrinkage, fading, or improper care.
Feedback & Grievances
We welcome your feedback and are always striving to improve. If you have any concerns about your order or the quality of a product, please email us at houseofsolaura@gmail.com with your order number and concern.
We will do our best to resolve your issue in a timely and fair manner.