1) DEFINITIONS
In these Terms and Conditions:
– “Website” refers to www.houseofsolaura.com, including all pages and content hosted under the domain.
– “We”, “Us”, “Our”, or “Solaura” refers to the brand Solaura, operated out of Chennai, Tamil Nadu, India.
– “User”, “You”, or “Your” refers to any person or entity accessing or using the Website.
– “Services” means all products, content, features, and functionalities made available through the Website.
2) ASSENT & ACCEPTANCE
By accessing and using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, you must discontinue use of the Website immediately. These Terms constitute a binding legal agreement between you and Solaura and apply to all visitors, users, and others who access or use the Website.
3) ABOUT THE SITE
Solaura operates an online platform for the sale of premium and customized clothing. The Website does not represent a physical store, and all products are sold exclusively online. We strive for accurate representation of our products, but there may be slight variations in color, texture, or measurements due to screen settings or manual production processes. All orders, customer support, and services are facilitated digitally. All content, product listings, and features are for the purpose of facilitating purchase decisions and do not constitute physical representations or in-store experiences. Your reliance on any material posted is at your own risk.
4) LICENSE TO USE WEBSITE
Subject to your compliance with these Terms and Conditions, Solaura grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the website strictly in accordance with these terms. This license does not allow you to reproduce, duplicate, copy, sell, or otherwise exploit any portion of the website without express written permission from Solaura. You may not use the site or any content for any commercial purpose other than as expressly permitted. Breach of this license may result in suspension or termination of your access.
5) INTELLECTUAL PROPERTY
All materials, including but not limited to, images, text, design elements, logos, product concepts, and content on the Website are the intellectual property of Solaura and are protected by applicable Indian and international intellectual property laws. Unauthorized reproduction, redistribution, or modification of any content without our express written permission is strictly prohibited. Any misuse of our content may result in legal action including but not limited to injunctive relief and financial damages.
6) USER OBLIGATIONS
You agree to provide true, accurate, and complete information while registering, placing orders, or communicating through the Website. You are solely responsible for safeguarding your account login credentials and must notify us immediately if you suspect unauthorized use. You also agree to refrain from using the Website for any unlawful, fraudulent, or harmful purpose.
7) PAYMENT & FEES
All purchases on the Website must be paid for in full at the time of order placement. Prices are listed in Indian Rupees (INR) for domestic purchases and may vary for international transactions. Solaura reserves the right to change prices, delivery costs, and the availability of items without prior notice. You will be informed of the final payable amount before the checkout process is completed. For international buyers, additional customs duties, import taxes, and levies may apply depending on the destination country. These fees are borne by the buyer and are not included in the product price. We do not accept cash on delivery. Payments must be made through approved payment gateways listed on the Website. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your order.
8) ACCEPTABLE USE
You agree to use the Website and Services strictly for lawful purposes and in a manner that does not infringe upon the rights or restrict or inhibit the use and enjoyment of the Website by any third party. You shall not use the Website or Services to engage in any conduct that could damage, disable, or impair the functioning of the Website. This includes but is not limited to the dissemination of viruses, malware, or other harmful software. Additionally, you must not use the Website to engage in harassment, abuse, intimidation, or any activity that is defamatory, fraudulent, obscene, or otherwise objectionable. The Owner reserves the right to restrict or terminate your access to the Website and Services if any unauthorized or illegal activity is detected or suspected. We may also report your actions to appropriate legal authorities in such cases. Your compliance with applicable local, national, and international laws and regulations is mandatory at all times.
9) COMMUNICATION
By using the Website and its Services, you consent to receive communications from Solaura, including but not limited to promotional content, order updates, and support responses. Communications may occur via email, SMS, push notifications, or other electronic means. You agree that such communications will not be considered spam or a breach of your rights. You also acknowledge and accept that some communications are essential for the execution and delivery of our Services and cannot be opted out of. Users may unsubscribe from non-essential promotional communications by following the unsubscribe link provided in the emails. All communication-related queries should be addressed to houseofsolaura@gmail.com.
10) PRIVACY INFORMATION
Your privacy is important to us. By using our Website, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy. Information we may collect includes but is not limited to your name, contact details, shipping address, and payment information. This data is used to process orders, improve customer experience, and comply with legal obligations. We implement reasonable security measures to protect your personal information, but we cannot guarantee absolute security. You are responsible for safeguarding your login credentials and for any activities conducted under your account. For full details on our data practices, refer to our Privacy Policy available on our Website.
11) SALE OF GOODS/SERVICES
Solaura offers premium clothing products exclusively through our online platform. We strive to ensure that all product descriptions, images, and prices are accurate and up to date. However, errors may occasionally occur, and we reserve the right to correct such inaccuracies and to cancel any orders arising from them. All sales are subject to availability, and we may impose quantity limits or discontinue products without prior notice. By placing an order, you agree that the purchase is for personal use and not for resale. The contractual agreement for the sale is concluded when you receive an order confirmation from us.
12) SHIPPING/DELIVERY/RETURN POLICY
All orders placed through our Website are subject to our shipping and exchange policy. Solaura does not accept returns due to our customization practices. We only allow exchanges if the item received is defective or incorrect, and the request must be supported with an unboxing video. Exchange requests must be submitted via email to houseofsolaura@gmail.com within 7 days of delivery. Products must be unused and in their original packaging for eligibility. Shipping timelines vary based on the product and delivery location, and we are not responsible for delays caused by external logistics providers. International orders may be subject to customs duties and taxes, which are the sole responsibility of the buyer.
13) REVERSE ENGINEERING & SECURITY
You agree not to reverse engineer, decompile, or disassemble any part of the Website or the technology supporting it. Attempting to gain unauthorized access to any portion of the Website, user data, or server infrastructure is strictly prohibited. Any such activities may result in the termination of your access to the Website and potential legal action. You are also prohibited from using automated systems such as bots, spiders, or scrapers without prior written consent. Solaura takes security seriously and employs technical safeguards to protect its systems, but users must also act responsibly to maintain data security and integrity.
14) DATA LOSS
Solaura takes necessary precautions to secure your data; however, we cannot guarantee complete protection from data loss due to unforeseen circumstances like system failures, cyber-attacks, or force majeure events. You acknowledge that any content you transmit through or store on the Website is at your own risk. We encourage users to back up important data externally and regularly. Solaura will not be held liable for any data loss, interruption of access, or any damages resulting from such occurrences. Our responsibility is limited to the extent permitted by applicable laws.
15) INDEMNIFICATION
You agree to indemnify and hold harmless House of Solaura, its affiliates, directors, officers, employees, agents, and licensors from and against all losses, damages, liabilities, costs, claims, or demands, including reasonable attorney fees, resulting from your use of the Website or Services, violation of these Terms, or infringement of any third party’s rights. This indemnification obligation shall survive the termination of these Terms and your use of the Website and Services.
16) SPAM POLICY
House of Solaura maintains a strict zero-tolerance policy against unsolicited email, spam, and bulk messaging through our systems. Users may not use the contact forms, email addresses, or order communication tools to distribute spam or irrelevant promotional content. Any account suspected of misuse or spam-related activity may be suspended or permanently banned. We reserve the right to report offenders to appropriate legal and regulatory bodies.
17) THIRD-PARTY LINKS & CONTENT
The Website may include links to external websites or third-party services for your convenience. House of Solaura has no control over these external resources and is not responsible for their content, privacy practices, or business practices. We do not endorse or assume any liability for third-party websites. Users access such links at their own risk and are advised to review the privacy and terms policies of such third-party sites.
18) MODIFICATION & VARIATION
House of Solaura reserves the right to revise, amend, or update these Terms & Conditions at any time without prior notice. All changes become effective upon being posted on the Website. It is your responsibility to review these Terms regularly. Continued use of the Website following modifications will constitute your acceptance of such changes. Significant updates may also be communicated via email to registered users.
19) ENTIRE AGREEMENT
These Terms and Conditions, along with our Privacy Policy and any other legal documents posted on the Website, constitute the entire agreement between you and House of Solaura. They supersede any prior agreements or understandings, whether written or oral, relating to the subject matter. No oral representation from any employee or representative of Solaura shall modify or supplement these terms unless confirmed in writing.
20) SERVICE INTERRUPTIONS
While we strive for uninterrupted service, access to the Website may be temporarily unavailable due to maintenance, server issues, or factors beyond our control such as network outages or force majeure events. We do not guarantee 24/7 availability. House of Solaura is not liable for any loss, interruption, or inconvenience caused by such unavailability, but will make reasonable efforts to restore access in a timely manner.
21) TERM, TERMINATION & SUSPENSION
These Terms remain in effect unless terminated by either party. We may suspend or terminate your account or access to the Website without notice if we believe you have violated any provision of these Terms. Upon termination, all licenses and rights granted to you shall immediately cease, and you must discontinue all use of the Website. Sections regarding intellectual property, indemnification, and limitations of liability will survive termination.
22) NO WARRANTIES
House of Solaura provides the Website and Services on an “as-is” and “as-available” basis. We make no warranties or guarantees, either express or implied, regarding the functionality, reliability, or availability of the Website. We disclaim all warranties including but not limited to merchantability, fitness for a particular purpose, non-infringement, and uninterrupted access. Users accept all risks associated with use of the Website.
23) LIMITATION ON LIABILITY
To the fullest extent permitted by applicable law, House of Solaura shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including but not limited to loss of profits, data, or goodwill, arising from or related to the use of the Website or Services. Our total liability to you for any claim arising under these Terms shall not exceed the total amount paid by you for purchases on the Website within the last 6 months preceding the claim.
24) GENERAL PROVISIONS
a) LANGUAGE: All communications shall be conducted in English.
b) JURISDICTION, VENUE & GOVERNING LAW: These Terms shall be governed by the laws of India, and disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.
c) ASSIGNMENT: You may not assign your rights under these Terms without our written consent. We may assign our rights without restriction.
d) SEVERABILITY: If any provision of these Terms is deemed unenforceable, the remainder shall continue in full force and effect.
e) NO WAIVER: Our failure to enforce any provision shall not constitute a waiver of such rights.
f) HEADINGS FOR CONVENIENCE ONLY: Headings are for ease of navigation only and shall not affect interpretation.
g) NO AGENCY, PARTNERSHIP OR JOINT VENTURE: These Terms do not create any partnership, joint venture, employment, or agency relationship.
h) FORCE MAJEURE: We shall not be held liable for delays or failures due to events beyond our control, including but not limited to natural disasters, strikes, or governmental actions.
i) ELECTRONIC COMMUNICATIONS PERMITTED: You consent to receive communications from us electronically. Electronic communications shall be legally equivalent to written notices.